MCBEE Skills Foundation is committed to addressing concerns promptly and fairly from any stakeholder — programme applicants, students, industry partners, donors, and members of the public. This policy is published in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Rules, 2011, and the Companies Act, 2013.
A grievance is any complaint, concern, or dissatisfaction relating to:
This includes — but is not limited to — concerns about how we collect, use, or store your personal data under the DPDP Act 2023.
You may raise a grievance through any of the following channels:
To help us investigate and resolve your grievance efficiently, please include:
Your full name and contact details
A clear description of the issue and the circumstances
Any relevant dates, reference numbers, or supporting documents
The outcome you are seeking
If you wish to remain anonymous, you may do so. Please note that anonymous submissions limit our ability to update you on the resolution or seek clarification.
As required under the DPDP Act 2023, we have designated a Grievance Officer who is responsible for receiving and resolving complaints about personal data handling, as well as broader Foundation concerns.
The Grievance Officer is empowered to investigate complaints, consult relevant parties, and recommend or implement remedies.
Once we receive your grievance, we follow a structured four-step process:
We will acknowledge receipt of your grievance in writing and provide a unique reference number for tracking.
Within 7 working daysThe Grievance Officer, with any additional reviewers required, will investigate the matter — including speaking with relevant staff, volunteers, or third parties as needed.
We will provide a substantive written response addressing the grievance. If the matter is complex and requires additional time, we will inform you of the delay and provide an expected resolution date.
Within 30 days of receiptWe will communicate the outcome of the investigation and any actions we have taken or intend to take, in writing.
If you are not satisfied with our response or resolution, you may escalate as follows:
Concerns about how we handle personal data (under the DPDP Act, 2023) may be escalated to the Data Protection Board of India, once constituted under the Act. The Board's contact details will be published on the MeitY website once available.
Other concerns relating to the Foundation's activities may be escalated to the Registrar of Companies (Haryana or Delhi, depending on our registered office) for matters falling under the Companies Act, 2013.
We treat all grievances with full confidentiality. Information about your grievance is shared only with those staff, volunteers, or advisors who need it to investigate and resolve the matter.
No information about your grievance will be shared publicly, or used against you in any way, unless we are required to do so by law.
We maintain a formal grievance register that records:
This register is available for inspection by our board of directors and statutory auditors. Aggregated, anonymised grievance data may be included in our annual reports as part of our transparency commitment.
This Grievance Redressal Policy may be updated from time to time to reflect changes in law, regulation, or our internal practices. Material changes will be reflected on this page with an updated "Last updated" date at the top.
We recommend checking this page periodically. For significant changes, we will provide notice via email to registered users where applicable.
To raise a grievance, contact us at
info@mcbeeskills.comWe acknowledge within 7 working days and respond substantively within 30 days.